Category: Inmate Communication

How Securus Technologies Is Aiding In Crime Prevention

There are very few companies that are providing communication solutions to the incarceration facilities and still managing to make the world a safer place for all. Securus Technologies is one of them.

 

The company has been able to build a reputation for itself. This is due to the effort of each of its employees. In fact, safety has become a part of the DNA of each employee of Securus Technologies. They claim that every week, a new product is launched, or a new modification or addition is made to its existing products.

 

I am well aware that this is the result of the feedback which they receive from their customers, who are primarily the jail and prison officials. This indicates how seriously they consider the needs and requirements of their customers and strive to provide them the same accordingly.

 

In addition, this is the only company that I have come across that provides free access to its customers to visit their center and see the new products and understand their working accordingly. In fact, both current, as well as prospective customers are welcome there.

 

Securus Technologies is well aware that unless the customers are aware of the products as well as their salient features, they cannot use the products properly and get optimum benefits out of them. I have come across emails and formal letters in which jail authorities have asked Securus Technologies about their covert features. This has helped them in their ongoing investigations of various cases.

 

In addition, these products have helped the jail authorities in identifying the corrupt jail officials. These devices help in nabbing such culprits red-handed. Many times, search warrants are issued against them due to these products provided by Securus Technologies. In this way, the facilities have become a safer place for all.

 

Securus Invites GTL to A Superiority Contest

Securus Technologies has called out its fierce rival GTL, to an open challenge where a sovereign judge will decide which of the two institutions is better than the other. Securus provides technology and communication services in penitentiaries across the country. The challenge, seen as a clash of titans, will seek to establish which company has the most advanced infrastructure as well as excellent customer ratings. Besides, the diversity and quality of products and services will also be examined.

 

Securus’ CEO, Rick Smith, pointed that GTL had used litigation to prove their superiority over his firm. Rick stated that an independent judge would be the best solution to the conundrum. He added that the claim made by GTL was not just, mainly because they had invested a huge amount of money, over $670 million in their franchise. The money was used in venture acquisitions and innovation of new products, including a world-class technology center as well as a customer service point. On the contrary, GTL had invested less than 10% of Securus’ stake.

 

Rick claimed to have knowledge of GTL platforms because they used to have similar technology. He named Securus’ extensive collection of products as an advantage over GTL. The CEO also revealed that while GTL sources its customer care staff from Mexico, Securus hires locals and trains them extensively before dispatching them. Furthermore, he noted that Securus boasts of the world’s largest Voice over Internet Protocol (VOIP) platform within prisons. Unlike GTL’s obsolete platforms, VOIP is cheaper and upgradeable.

 

Rick categorically stated that GTL could not match their technological infrastructure. He proceeded to show off their sate of the art equipment, ranging from biometric systems to data analytics.

 

According to Rick, former GTL clients who have used services from both companies, have approved the supremacy of Securus. The reason behind the admission was that Securus offered better technology, customer service and above all, value for money.

 

Rick concludes by urging GTL to take up the challenge – but added that if he were in GTL’s shoes, he would decline because they just cannot beat Securus.

 

No Comments